Booking and Payments:

Advance Payments:

Require an advance payment to confirm bookings. The balance can often be paid before departure or upon arrival. 

Payment Methods:

Payments can usually be made through various methods, including wire transfers or credit cards.

Cancellation Policies:

Cancellation Notification:

If a trip needs to be canceled, it must be communicated in writing. Cancellation charges may apply based on how far in advance the cancellation is made. 

Non-Refundable Periods:

Certain periods, such as holiday seasons, may have non-refundable policies, meaning payments made during these times cannot be refunded.

Liability and Responsibilities:

Service Providers:

Filip Travel agency often act as intermediaries between customers and service providers (hotels, airlines, etc.). They may not be liable for issues arising from the services provided by these third parties.

Travel Insurance:

It is generally recommended to have travel insurance to cover unforeseen events such as accidents, illness, or loss of property, as agency may not cover these costs.

Changes to Itineraries:

Itinerary Adjustments:

Travel itineraries are subject to change due to various factors, including weather conditions or operational issues. Agency reserve the right to modify schedules for the safety and comfort of travelers.

Identification Requirements:

Valid ID:

Travelers are  required to present valid identification (e.g., passport, driver’s license) at the time of check-in or boarding. Failure to provide proper ID may result in denied boarding or check-in.